City of Casper officials announce the launch of a new utility account management portal on Friday, August 2nd. “We have responded to feedback from customers and designed this portal to enable customers to have online, real-time management of their utility account, which is especially important for viewing payments and tracking water use,” said Brandy Coyle, Accounts Receivable Supervisor.
The Utility Billing Account Management portal provides a comprehensive guide to using its features, including QuickPay, registration, dashboard navigation, and various payment options. Users need their account and customer numbers from their utility bill to access the QuickPay feature and to register for the portal, even if they have used the previous online portal. The portal includes detailed instructions on making one-time payments, enrolling in Auto Pay, e-billing, managing multiple accounts, and viewing bills and transaction history. New registration is required, and online accounts on the old system will expire on Sept. 15, 2024.
Coyle reported that monthly, nearly 3000 customers use the utility webpage to pay their utility bill. Casper currently offers several ways for customers to pay their monthly utility bills. “Fee-free options include paying automatically from your checking account (ACH/EasyPay), mailing your payment, or bringing your payment to us,” explained Coyle. “Credit cards and e-checks require us to use a merchant processing company that charges fees.” For those who use the monthly Utility bill as a one-time free pass to the landfill, which you can now bring up on your phone to gain entry at the solid waste facility.
More information, exploration of the new utility billing account management portal, and options for paying utility bills are available at https://www.casperwy.gov/residents/utilities.